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Why respond?
At All In London we don't want business owners to feel helpless about negative reviews but at the same time we don't want to delete genuine comments from customers. In our experience the best way to ensure that the business's reputation is maintained is to openly respond to negative reviews, this can turn the situation around in your favour and show other users that you're not unreasonable and are dealing with it professionally.

Here is an example of a business that has replied to a user comment: response example. In this example the business manager shows a professional and rational approach that would only serve to give new customers more confidence in the business.

The review

The review in question

I have to say, That Zizzi near selfriges has under gone a face lift. Wow how amazing does it look, Its all yellow fresh bright and modern.The service is outstanding, The atmosphere is fanstatic. The best thing i like is that the staff are fun and full of personality. You really should visit. Joe was a great waiter full of charm, But Bambina is my favourite, Thats what kinds experience you have, You leave the restaurant been friends with all the waiters.

Keep up the great work Zizzi wigmore street..

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