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At All In London we don't want business owners to feel helpless about negative reviews but at the same time we don't want to delete genuine comments from customers. In our experience the best way to ensure that the business's reputation is maintained is to openly respond to negative reviews, this can turn the situation around in your favour and show other users that you're not unreasonable and are dealing with it professionally.

Here is an example of a business that has replied to a user comment: response example. In this example the business manager shows a professional and rational approach that would only serve to give new customers more confidence in the business.

The review

The review in question

Went on a Saturday night. Place was packed and doors closed by 1.30am. Apart from the door staff not acknowledging my guest list everything was fantastic and got in anyway. Music very soft but fun. Good service at bar (sexy girls!) and greeted by Host, English guy at bar and bought drinks for our group and made to feel extremely welcome and later on by French guy who did same thing. THIS DOESN'T HAPPEN IN THE WEST END AND CAN SEE WHY IS EVERYONE TALKING ABOUT RAFFLES AGAIN! Dance floor packed and club a little dark when full but in general one of the best nights I have had out in years and will return again soon.

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