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At All In London we don't want business owners to feel helpless about negative reviews but at the same time we don't want to delete genuine comments from customers. In our experience the best way to ensure that the business's reputation is maintained is to openly respond to negative reviews, this can turn the situation around in your favour and show other users that you're not unreasonable and are dealing with it professionally.

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The review

The review in question

Wow what a place on a friday night after work!!! They have a DJ there called DJ Mikey (think his from the Hampshire area). His not there every friday which is a shame, but when his there the place is rocking. Think his usually there every other week. If this guy was there every week Baracuda would be the best bar in the City with its plasma screens and Mikey's Classic 80 to todays hits. Come on the cool team at Baracuda get DJ Mikey Ridgeley there every week!!!! And it will always be a cool cool end to the week!! Xxx

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