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At All In London we don't want business owners to feel helpless about negative reviews but at the same time we don't want to delete genuine comments from customers. In our experience the best way to ensure that the business's reputation is maintained is to openly respond to negative reviews, this can turn the situation around in your favour and show other users that you're not unreasonable and are dealing with it professionally.

Here is an example of a business that has replied to a user comment: response example. In this example the business manager shows a professional and rational approach that would only serve to give new customers more confidence in the business.

The review

The review in question

The article ends with these two sentences:

"Dubbed the 'Embankment', visitors can see the huge building built on stilts above Charing Cross Station. The offices were built on enormous columns so as not to interrupt the train service through Charing Cross."

Sentence 1. This is ungrammatical. Vistors are not 'dubbed the "Embankment"'. I suggest the sentence be modified to read 'Crossing the bridges, or from the Victoria Embankment, visitors can see the huge building on stilts above Charing Cross Station.'

Sentence 2. The train service does not run 'through Charing Cross' it runs into Charing Cross. Suggest the sentence be modified to read 'The offices stand on enormous columns so as not to interupt the train service into Charing Cross.'

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