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At All In London we don't want business owners to feel helpless about negative reviews but at the same time we don't want to delete genuine comments from customers. In our experience the best way to ensure that the business's reputation is maintained is to openly respond to negative reviews, this can turn the situation around in your favour and show other users that you're not unreasonable and are dealing with it professionally.

Here is an example of a business that has replied to a user comment: response example. In this example the business manager shows a professional and rational approach that would only serve to give new customers more confidence in the business.

The review

The review in question

what a fantastic pub full of wonderful people karaoke alan is excellent and you will find him there most sat nights. this place is full of fantastic singers john and teresa are warm and friendly people who always welcome you with a smile and a handshake from the gov
you might be lucky and come across a couple of local characters who we met last year they use to sing there regulary irish billy and phil who are brothers fantastic singers excellent entertainers although i have not seem them for a while now
WHERE ARE YOU BOYZ, strongly reccomend a visit TO THIS PUB one of the last old east end boozers

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