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At All In London we don't want business owners to feel helpless about negative reviews but at the same time we don't want to delete genuine comments from customers. In our experience the best way to ensure that the business's reputation is maintained is to openly respond to negative reviews, this can turn the situation around in your favour and show other users that you're not unreasonable and are dealing with it professionally.

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The review

The review in question

Saw good reviews for this restaurant, so decided to go with friends. Turned up at the restaurant and it was very quiet. The service was quick as we were the only ones there - however, the food was vastly over priced for a tiny portion of food and the quality was poor. Unfortunately this restaurant was not what I expected - some of the staff kept pacing up and down the aisle - which made us feel uncomfortable. The food was a bit cold and burnt. The environment seemed very old and run down - very small tables. The smell of Shisha and burning coal drifted our way whilst we ate indoors which was very annoying.

It was funny how, when we finished eating we went for a walk on edgeware road and found all the rest of the Lebanese resturants full of people! I guess next time I should have a look around the area.

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