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At All In London we don't want business owners to feel helpless about negative reviews but at the same time we don't want to delete genuine comments from customers. In our experience the best way to ensure that the business's reputation is maintained is to openly respond to negative reviews, this can turn the situation around in your favour and show other users that you're not unreasonable and are dealing with it professionally.

Here is an example of a business that has replied to a user comment: response example. In this example the business manager shows a professional and rational approach that would only serve to give new customers more confidence in the business.

The review

The review in question

I totally agree with the above comment. The staff at halfords Mile End are probably the rudest I have ever come across. I went there to have my bicycle fixed. I waited for an eternity to be served while they stood around talking complete and utter rubbish to each other. When someone eventually bothered to notice me it was as if I was asking them for the world. They refused to fix my bicycle and i left. Never to return to to there again. They dont know what it is to work. The world owes them all a huge favour. Who hires these people!

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