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At All In London we don't want business owners to feel helpless about negative reviews but at the same time we don't want to delete genuine comments from customers. In our experience the best way to ensure that the business's reputation is maintained is to openly respond to negative reviews, this can turn the situation around in your favour and show other users that you're not unreasonable and are dealing with it professionally.

Here is an example of a business that has replied to a user comment: response example. In this example the business manager shows a professional and rational approach that would only serve to give new customers more confidence in the business.



The review

The review in question

walked in and asked the host if they took mastercard and in perfect english said yes. then took forever to get our food. had to repeatedly ask for drink refills. have had better food in frozen dinners. got ready to pay and their credit card machine was broke. they then proceeded to write out our ticket and double charged us and were not able to speak english at all. made me furious. I would not recommend this restaurant to anybody, ever.

Name: bob
Location: Paddington

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