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At All In London we don't want business owners to feel helpless about negative reviews but at the same time we don't want to delete genuine comments from customers. In our experience the best way to ensure that the business's reputation is maintained is to openly respond to negative reviews, this can turn the situation around in your favour and show other users that you're not unreasonable and are dealing with it professionally.

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The review

The review in question

HIGHLY RECOMMENDED - Brie at Cut of Breeze is truly amazing – I started going to her 10 years ago now and was immediately impressed with how personable, knowledgeable and above all professional she is. I relocated away briefly and was always disappointed with other stylists, and faced a hard time because my hair is very thick and long, so needless to say I was very relieved to move back home to be able to go to Brie again. With super friendly service, Brie has that rare ability to listen to what you want, make objective suggestions and treat you with care and attention – her prices are good too, so you get real value for money. Over the years I've used other salons in the area, including those on the high road, and have absolutely no hesitation in recommending Cut of Breeze as by far the best of the bunch and a refreshing change.

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