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Why respond?
At All In London we don't want business owners to feel helpless about negative reviews but at the same time we don't want to delete genuine comments from customers. In our experience the best way to ensure that the business's reputation is maintained is to openly respond to negative reviews, this can turn the situation around in your favour and show other users that you're not unreasonable and are dealing with it professionally.

Here is an example of a business that has replied to a user comment: response example. In this example the business manager shows a professional and rational approach that would only serve to give new customers more confidence in the business.

The review

The review in question

If you have no time to waste don't go to this shop as the service is very poor. Today they've asked me to wait whilst they were serving a customer so rude that started to insult me. They said nothing to prevent this to happen and left me there waiting like other six people in the queue. The guys at the shop aren't helpful and just read things out of the brochure which you could do yourself at home instead of waiting for ever to be served. This is my fourth visit to this shop and the service hasn't improved a bit. Incompetence and poor customere service is what they have to offer here. Very frustrating!

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