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At All In London we don't want business owners to feel helpless about negative reviews but at the same time we don't want to delete genuine comments from customers. In our experience the best way to ensure that the business's reputation is maintained is to openly respond to negative reviews, this can turn the situation around in your favour and show other users that you're not unreasonable and are dealing with it professionally.

Here is an example of a business that has replied to a user comment: response example. In this example the business manager shows a professional and rational approach that would only serve to give new customers more confidence in the business.

The review

The review in question

My husband and i recently took a trip to London, with the intention to book ourselves into a nice place to eat, we only had a few days, we both have a passion for good food, we really wanted to enjoy every moment of it, instead we decided to take a stroll from our hotel and came across this little gem! Food was amazingly delicious, very filling! wine was truly lovely, the waiter was very friendly service was brilliant and the price for all this was so reasonable - my friend has gone to London this week- i've sent her there and we will most certainly be back to sample some more delightful food.

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