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At All In London we don't want business owners to feel helpless about negative reviews but at the same time we don't want to delete genuine comments from customers. In our experience the best way to ensure that the business's reputation is maintained is to openly respond to negative reviews, this can turn the situation around in your favour and show other users that you're not unreasonable and are dealing with it professionally.

Here is an example of a business that has replied to a user comment: response example. In this example the business manager shows a professional and rational approach that would only serve to give new customers more confidence in the business.



The review

The review in question

I have been going to this place for about 5 years now. The staff are very friendly bunch and do an excellent job for a good price. You are always offered tea or coffee etc. It’s the kind of place that I would keep going to even if I moved out of Pimlico. Highly recommended!!!

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