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At All In London we don't want business owners to feel helpless about negative reviews but at the same time we don't want to delete genuine comments from customers. In our experience the best way to ensure that the business's reputation is maintained is to openly respond to negative reviews, this can turn the situation around in your favour and show other users that you're not unreasonable and are dealing with it professionally.

Here is an example of a business that has replied to a user comment: response example. In this example the business manager shows a professional and rational approach that would only serve to give new customers more confidence in the business.

The review

The review in question

I travelled from 2 hours away to this restraunt. All other restraunts in Edgware Rd were packed. Sat down and the guy took our orders. EXTREMELY OVER PRICED. They were also selling multipack cans for £2 each! When the food came, it was cold and burnt. Thought it'd be fresh, but I was wrong. We told the guy and he said he will refund the food. The bill came up to £160. We raised this issue and he denied saying he will refund it and demanded full payment. After 1 hour of a heated dispute, we paid £93 and left. After that we went to East London and ate Fried Chicken & Chips...which was MUCH better to be honest. NEVER EVER EVER EVER GO THERE. TRUST ME.

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