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At All In London we don't want business owners to feel helpless about negative reviews but at the same time we don't want to delete genuine comments from customers. In our experience the best way to ensure that the business's reputation is maintained is to openly respond to negative reviews, this can turn the situation around in your favour and show other users that you're not unreasonable and are dealing with it professionally.

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The review

The review in question

Went there last Tuesday supposedly, as advertised, to an event hosted by Bruno Mars it turned out to be an absolute fiasco. We ended up waiting around for four & a half hours to see him, drinking over priced drinks and eating what at best could be called cold mediocre food whilst being repeatedly lied too the whole time by the staff & bouncers that he would be 'performing' shortly. He finally turned up at gone 12 promptly ignored everyone there whilst he sat with his mates drinking & then left after about 20 mins. The worst part is that Shaka Zulu are now treating everyone who has complained about the evening terribly. Awful place with rude aggressive staff, definitely not recommended

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