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At All In London we don't want business owners to feel helpless about negative reviews but at the same time we don't want to delete genuine comments from customers. In our experience the best way to ensure that the business's reputation is maintained is to openly respond to negative reviews, this can turn the situation around in your favour and show other users that you're not unreasonable and are dealing with it professionally.

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The review

The review in question

Absolutely horrible, never have I ever eaten at such a bad "Buffet" before. First of all they lure their customers in by stating a wrong price of 5.45 pounds. This does NOT include service charge, salad or any drinks. You are left with three types of pizza which by the way are the most pathetic pizzas I have ever seen. The pepperoni pizzas were especially unique; each slice only had one tiny piece of pepperoni. The meat pasta had no meat. The vegetarian pizzas were just sad, as they only had one piece of corn(!!!) and one pepper on each slice.
The sevice was equally terrible. It took the waitress around half an hour to get the bill to us, while my friend was already suffering the consequences from the bad food in the form of stomach aches and the release of gases.
To conclude, I would rather eat instant noodles around the corner in the chinese supermarket than step in "The Pizza Factory" again.

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