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At All In London we don't want business owners to feel helpless about negative reviews but at the same time we don't want to delete genuine comments from customers. In our experience the best way to ensure that the business's reputation is maintained is to openly respond to negative reviews, this can turn the situation around in your favour and show other users that you're not unreasonable and are dealing with it professionally.

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The review

The review in question

By far the best vet in London. Extremely knowledgeable and friendly. My little dog gets quite stressed out and mean at the vet but Dr. Butt can always calm him down. As an overprotective owner he is always very patient and explains things in perfect detail so that you can be assured your beloved pet will be alright.
I have had my dog examined by many vets all over London to ask about a breathing problem he has and the only one to correctly identify and treat my dog was Dr. Butt. I just cannot say enough good things about this vet he is simply amazing.

Name: Emily
Location: Kensington

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