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At All In London we don't want business owners to feel helpless about negative reviews but at the same time we don't want to delete genuine comments from customers. In our experience the best way to ensure that the business's reputation is maintained is to openly respond to negative reviews, this can turn the situation around in your favour and show other users that you're not unreasonable and are dealing with it professionally.

Here is an example of a business that has replied to a user comment: response example. In this example the business manager shows a professional and rational approach that would only serve to give new customers more confidence in the business.



The review

The review in question

The ambiance of this venue is unbeatable. The club area is so much fun and the music is great. The cocktail list is extensive and the bars have everything. My food was great, but I have talked to others who have had different experiences. Overall a venue worth visiting just for its aesthetics and environment.

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