Home > Post a Comment
Post an official response to a review on All In London
If you represent this business and disagree with a comment please add your response to it here
At All In London we don't want business owners to feel helpless about negative reviews but at the same time we don't want to delete genuine comments from customers. In our experience the best way to ensure that the business's reputation is maintained is to openly respond to negative reviews, this can turn the situation around in your favour and show other users that you're not unreasonable and are dealing with it professionally.
Here is an example of a business that has replied to a user comment: response example
. In this example the business manager shows a professional and rational approach that would only serve to give new customers more confidence in the business.
The review in question
Bodean's serves some GREAT American style food, some of the best in London! Their staple is bbq, slow cooked pork and beef, fantastic ribs, pulled pork and bbq beans.
There are two sections to this restaraunt, the upstairs is more of a 'fast food' eating area, with a table service area downstairs.
Upstairs you simply grab a seat, order at the counter and await your food, and it isnt long to wait either! With the meats being slow cooked, they are ready to go! The prices are not bad, and you can get a pulled pork sandwich, with fries for about the same as a gourmet burger in the West End. This though, is far more filling and tasty!
Downstairs for me was a much more dissapointing experience. Having eaten in America's south, I know that the food should be already cooked, and ready to go, but the service was VERY slow. It must have been a good 30 mins between starter and main, now I know some people like this, but the wait became irritating in the end.
It isnt a cheap place to eat when seated, starters, mains and drinks for two cost over £50, but upstairs you can grab something very tasty much quicker for under £10. So it gets 7 for the quality of food, and the upstairs, though loses marks for the service. But you cannot hate a place which serves corn bread, I love it!