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At All In London we don't want business owners to feel helpless about negative reviews but at the same time we don't want to delete genuine comments from customers. In our experience the best way to ensure that the business's reputation is maintained is to openly respond to negative reviews, this can turn the situation around in your favour and show other users that you're not unreasonable and are dealing with it professionally.

Here is an example of a business that has replied to a user comment: response example. In this example the business manager shows a professional and rational approach that would only serve to give new customers more confidence in the business.



The review

The review in question

I've been a regular at Giovanni Rana since I first discovered them over a year ago. Their pasta dishes are excellent as one would expect from a pasta company restaurant! Their staff is always friendly and good humored. I feel welcomed every time I visit which is one of the reasons I keep coming back! I highly recommend this restaurant.

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