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At All In London we don't want business owners to feel helpless about negative reviews but at the same time we don't want to delete genuine comments from customers. In our experience the best way to ensure that the business's reputation is maintained is to openly respond to negative reviews, this can turn the situation around in your favour and show other users that you're not unreasonable and are dealing with it professionally.

Here is an example of a business that has replied to a user comment: response example. In this example the business manager shows a professional and rational approach that would only serve to give new customers more confidence in the business.



The review

The review in question

Having visited several high street optical chains. I came across the independently owned Orb opticians. The service I received was of a very high standard where they actually took their time to give me a thorough eye test and spent the time to talk me through their excellent choice of frames to suit my needs.
Highly recommended and really worth a visit.

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