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Why respond?
At All In London we don't want business owners to feel helpless about negative reviews but at the same time we don't want to delete genuine comments from customers. In our experience the best way to ensure that the business's reputation is maintained is to openly respond to negative reviews, this can turn the situation around in your favour and show other users that you're not unreasonable and are dealing with it professionally.

Here is an example of a business that has replied to a user comment: response example. In this example the business manager shows a professional and rational approach that would only serve to give new customers more confidence in the business.



The review

The review in question

Wow what an experience! We walked in off the street and Steve read our requirements spot on. Fabric, style (with a change to it) and a super fast delivery did not deter them. Sofa was delivered, installed and we were left speechless with the service... a surprise experience in this day and age!

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