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Why respond?
At All In London we don't want business owners to feel helpless about negative reviews but at the same time we don't want to delete genuine comments from customers. In our experience the best way to ensure that the business's reputation is maintained is to openly respond to negative reviews, this can turn the situation around in your favour and show other users that you're not unreasonable and are dealing with it professionally.

Here is an example of a business that has replied to a user comment: response example. In this example the business manager shows a professional and rational approach that would only serve to give new customers more confidence in the business.

The review

The review in question

I do not normally review anything but I do like reading reviews and after my appointment at a cut of breeze I am so happy that I feel I have to leave this comment. I have recently moved to streatham from Manchester so had to find a new salon. I decided to choose a cut of breeze as I walk past on my way to streatham hill station regularly and it looks nice. I had a colour change with Danielle and a hair cut with Brie both lovely girls and I'm really happy with what they have done, will be recommending to everyone, thank you so much.

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