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At All In London we don't want business owners to feel helpless about negative reviews but at the same time we don't want to delete genuine comments from customers. In our experience the best way to ensure that the business's reputation is maintained is to openly respond to negative reviews, this can turn the situation around in your favour and show other users that you're not unreasonable and are dealing with it professionally.

Here is an example of a business that has replied to a user comment: response example. In this example the business manager shows a professional and rational approach that would only serve to give new customers more confidence in the business.



The review

The review in question

I have been in twice ( and won't be returning ever again) I specifically told them I wanted next day pick up and they charged me for immediate photos- which came to £1 per photo- a total rip off! They didn't listen, the quality of the photos was shabby and I felt rushed into a decision I specially said no to. I gave them the benefit of the doubt the first time, but to be treated the same way again, has lost them custom. Don't bother using them.

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