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At All In London we don't want business owners to feel helpless about negative reviews but at the same time we don't want to delete genuine comments from customers. In our experience the best way to ensure that the business's reputation is maintained is to openly respond to negative reviews, this can turn the situation around in your favour and show other users that you're not unreasonable and are dealing with it professionally.

Here is an example of a business that has replied to a user comment: response example. In this example the business manager shows a professional and rational approach that would only serve to give new customers more confidence in the business.

The review

The review in question

This club is the most disgusting venue I have ever had the misfortune to visit. I am not prepared to waste my time going into the full details of my disaster of a night due to this establishment but lets just say unless you are the "right" Age, Weight, Height, Race etc then you will be turned away. "We are a privately owned club and the owners like to keep up a certain appearance" was the quote I heard from the woman on the door when turning away custom. London is full of wonderful places to visit so do not waste your time on this overpriced, pretentious and actually rather shabby club.

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