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At All In London we don't want business owners to feel helpless about negative reviews but at the same time we don't want to delete genuine comments from customers. In our experience the best way to ensure that the business's reputation is maintained is to openly respond to negative reviews, this can turn the situation around in your favour and show other users that you're not unreasonable and are dealing with it professionally.

Here is an example of a business that has replied to a user comment: response example. In this example the business manager shows a professional and rational approach that would only serve to give new customers more confidence in the business.



The review

The review in question

These guys sell lovely looking, extremely comfortable, sturdy and fully customisable sofas and sofa-beds are actually pleasant to sleep on! Innumerable fabrics options available and considering everything starts being handmade the day you place your order, quick turnaround. Best of all, they offer the best customer service ever and do their best to ensure you leave the shop happy! Cannot recommend them enough and have been a repeat customer already!

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