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At All In London we don't want business owners to feel helpless about negative reviews but at the same time we don't want to delete genuine comments from customers. In our experience the best way to ensure that the business's reputation is maintained is to openly respond to negative reviews, this can turn the situation around in your favour and show other users that you're not unreasonable and are dealing with it professionally.

Here is an example of a business that has replied to a user comment: response example. In this example the business manager shows a professional and rational approach that would only serve to give new customers more confidence in the business.



The review

The review in question

I am very happy with my new sofa and matching armchair. The staff were most helpful when I visited the shop and on the telephone.

They had an extensive range of fabrics to choose from and I choose feet that match the style of room. It's comfortable and rather handsome.

The sofa was made to fit the limited space available and was assembled on site which made it easy to get through my narrow doorway.

I highly recommend this company.

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