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Why respond?
At All In London we don't want business owners to feel helpless about negative reviews but at the same time we don't want to delete genuine comments from customers. In our experience the best way to ensure that the business's reputation is maintained is to openly respond to negative reviews, this can turn the situation around in your favour and show other users that you're not unreasonable and are dealing with it professionally.

Here is an example of a business that has replied to a user comment: response example. In this example the business manager shows a professional and rational approach that would only serve to give new customers more confidence in the business.

The review

The review in question

The wait was unnecessary, totally ignored by the waiter even though he only had a half full restaurant. The area was a mess, the pub is totally unfriendly for seniors and in the end had to leave the pub because we could not get acknowledged by staff. When we complained on the way out, the supervising manager was upset because we thought her staff member was an ignorant pig and wasn't interested in fixing the poor customer service. I would not recommended this pub to anybody, an absolute waste of time.
We walked down the street a couple if doors to a tavern and got the best possible service.

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