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At All In London we don't want business owners to feel helpless about negative reviews but at the same time we don't want to delete genuine comments from customers. In our experience the best way to ensure that the business's reputation is maintained is to openly respond to negative reviews, this can turn the situation around in your favour and show other users that you're not unreasonable and are dealing with it professionally.

Here is an example of a business that has replied to a user comment: response example. In this example the business manager shows a professional and rational approach that would only serve to give new customers more confidence in the business.



The review

The review in question

Yesterday I had a coffee and pizza. Bill came to £4. I handed the man a £10 note. He gave me change. I returned to my seat only to see that he had given me 5 one pound coins and a penny! (£5.01) The man apologised and gave me the one pound coin. Today I paid for three mint tea and a hot chocolate. The waiter (another man from yesterday) said I owed £8. I gave him a £10 note. He gave me the change. Walking out I noticed a pound coin and 3 twenty pence coins......short 40 pence. I did not have time to return but am upset that this has happened twice now. I like La Brioche but am disappointed

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