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At All In London we don't want business owners to feel helpless about negative reviews but at the same time we don't want to delete genuine comments from customers. In our experience the best way to ensure that the business's reputation is maintained is to openly respond to negative reviews, this can turn the situation around in your favour and show other users that you're not unreasonable and are dealing with it professionally.

Here is an example of a business that has replied to a user comment: response example. In this example the business manager shows a professional and rational approach that would only serve to give new customers more confidence in the business.

The review

The review in question

My friend had used parkinsonfarr for her last move and couldn't recommend them enough ..I must admit I was a bit wary ..but obviously went on my friends recommendation ..I could not fault them at all. Highly professional on all counts ..Got lots of viewings, dealt with on line text or phone calls put on email soon as they got it. From viewing to completion I seriously had no issues with them. A amazing service at a amazing price what more can you ask for Well done parkinsonfarr, thank you keep up the great work .

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