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At All In London we don't want business owners to feel helpless about negative reviews but at the same time we don't want to delete genuine comments from customers. In our experience the best way to ensure that the business's reputation is maintained is to openly respond to negative reviews, this can turn the situation around in your favour and show other users that you're not unreasonable and are dealing with it professionally.

Here is an example of a business that has replied to a user comment: response example. In this example the business manager shows a professional and rational approach that would only serve to give new customers more confidence in the business.



The review

The review in question

The atmosphere in the 'Birdcage' was horrible, you wait to be served when the barmaid can be bothered! And to top it off the woman who served me and my colleague was very arrogant and unfriendly. We wanted something to eat but walked out after one drink as we didnt feel welcome at all. It was all very strange and bizarre as we were informed that it was an ok pub seeing as they are far and few nowadays but we would not recommend it to anyone!

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