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At All In London we don't want business owners to feel helpless about negative reviews but at the same time we don't want to delete genuine comments from customers. In our experience the best way to ensure that the business's reputation is maintained is to openly respond to negative reviews, this can turn the situation around in your favour and show other users that you're not unreasonable and are dealing with it professionally.

Here is an example of a business that has replied to a user comment: response example. In this example the business manager shows a professional and rational approach that would only serve to give new customers more confidence in the business.

The review

The review in question

I wanted a big sofa that I could relax on after work so I bought the Kenisington 4S. I liked it because it has 3 cushions for 3 people and the middle person isn't sitting on the crack if it had only two cushions. The Sofa came and they couldn't get in to my flat because of my narrow door and small foyer, so they took it back and rebuilt a new one that has a back that removes form the base and they had it in here in 3 days. Very impressed with the service and the quality sofa. Highly Recommend. Thanks Guys!

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