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At All In London we don't want business owners to feel helpless about negative reviews but at the same time we don't want to delete genuine comments from customers. In our experience the best way to ensure that the business's reputation is maintained is to openly respond to negative reviews, this can turn the situation around in your favour and show other users that you're not unreasonable and are dealing with it professionally.

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The review

The review in question

Went to the Coffee cup last saturday, had a great minestrone soup (8/10), but what really impressed me was the superb quality of servis. i had a sallad with french dresing sauce and it was definitely the best sallad i ever eat. . i mentioned this to the waitress who said that the chef was infact portuges... i really just wanted a nice cozy place to have a warm cup after a walk in a hampstead heath, now i think i've just discovered my favourite place for food?!? Great value for money for the food!

Comment added Thu 11 jan 2009 Nov 23:16:00

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