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At All In London we don't want business owners to feel helpless about negative reviews but at the same time we don't want to delete genuine comments from customers. In our experience the best way to ensure that the business's reputation is maintained is to openly respond to negative reviews, this can turn the situation around in your favour and show other users that you're not unreasonable and are dealing with it professionally.

Here is an example of a business that has replied to a user comment: response example. In this example the business manager shows a professional and rational approach that would only serve to give new customers more confidence in the business.

The review

The review in question

Spent ages looking for a sofa bed and there are a lot of rubbish ones out there! Not doubles in size or wafer thin and uncomfortable.

Highly sprung is a great find! Sofa bed is a proper bed. They are flexible on dimensions, so it will fit your space and access to the room. Delivery man quickly broke it down to fit round a corner which other sofas arent designed to do.

Honest service and leave you be to mull - which is great as I took 6 months to decide! It was more expensive than I originally thought of paying but that's because I am got exactly what I wanted.

Thanks to team

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