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At All In London we don't want business owners to feel helpless about negative reviews but at the same time we don't want to delete genuine comments from customers. In our experience the best way to ensure that the business's reputation is maintained is to openly respond to negative reviews, this can turn the situation around in your favour and show other users that you're not unreasonable and are dealing with it professionally.

Here is an example of a business that has replied to a user comment: response example. In this example the business manager shows a professional and rational approach that would only serve to give new customers more confidence in the business.

The review

The review in question

I recently purchased an L shape sofa bed and I'm extremely happy with it.
Sofa is of good quality, comfortable, good structure and nice fabrics.
Customer service received in store was very good, the team listened to my needs and questions and advised accordingly.
I've been particularly impressed by the flexibility and options available for a custom-made sofa. Highly Sprung managed to do the sofa in the dimensions I couldn't find anywhere else, yet at a competitive price! Custom made, but at the price of other retailers where options are limited.
I was also extremely impressed with the delivery timings. I got the sofa in 2 weeks, whilst other places were talking about 2 months minimum. This was a very nice surprise to me, and I was very happy to see that the estimate delivery date was not changed after order.
I'm therefore very happy with my purchase and would definitely recommend Highly Sprung. Thanks!

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