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Why respond?
At All In London we don't want business owners to feel helpless about negative reviews but at the same time we don't want to delete genuine comments from customers. In our experience the best way to ensure that the business's reputation is maintained is to openly respond to negative reviews, this can turn the situation around in your favour and show other users that you're not unreasonable and are dealing with it professionally.

Here is an example of a business that has replied to a user comment: response example. In this example the business manager shows a professional and rational approach that would only serve to give new customers more confidence in the business.



The review

The review in question

WE HAVE BEEN GOING TO PIZZA ON THE GREEN FOR MANY YEARS, MY CHILDREN LOVE THE PIZZAS.
THE SERVICE IS VERY FRIENDLY AND HELPFUL,EVEN WHEN WE BROUGHT MY ELDERLY MOTHER. THE FOOD IS VERY GOOD AND HAS ALWAYS BEEN OF A VERY HIGH STANDARD. ITS ALSO VERY REASONABLE PRICED. YOU CAN HAVE A GOOD VALUE MEAL, LIKE MAMA'S HOMEMADE COOKING AND NOT FEEL OUT OF POCKET PRICES. SOMETIMES IT CAN BE VERY BUSY, BUT ITS WORTH WAITING FOR.

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