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At All In London we don't want business owners to feel helpless about negative reviews but at the same time we don't want to delete genuine comments from customers. In our experience the best way to ensure that the business's reputation is maintained is to openly respond to negative reviews, this can turn the situation around in your favour and show other users that you're not unreasonable and are dealing with it professionally.

Here is an example of a business that has replied to a user comment: response example. In this example the business manager shows a professional and rational approach that would only serve to give new customers more confidence in the business.

The review

The review in question

The team in the Tottenham Court Road shop were fantastic - they listened to all my requirements and suggested adjustments to make me exactly what I wanted and needed. I ordered two sofas and an armchair (single) sofa bed, all of which are great. They were made and delivered really quickly and I cannot fault the service in any way.

This is in fact the second time I have bought a sofa from Highly Sprung and I can highly recommend them to others. I really like the fact that you can make adjustments to so many aspects e.g. back height, arm width as well as fabric and cushion fillings, so you can really get what you want. Thanks!

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