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At All In London we don't want business owners to feel helpless about negative reviews but at the same time we don't want to delete genuine comments from customers. In our experience the best way to ensure that the business's reputation is maintained is to openly respond to negative reviews, this can turn the situation around in your favour and show other users that you're not unreasonable and are dealing with it professionally.

Here is an example of a business that has replied to a user comment: response example. In this example the business manager shows a professional and rational approach that would only serve to give new customers more confidence in the business.

The review

The review in question

Hello everyone. I`d like to post my experience that I had in this magic place. I was working in this restaurant for 1 year and 4 months and I never ever been so happy. The owners, Rosana and Pantelis are the most friendly people you can meet in London, they make you feel like home in the restaurant. I love them, for the time I been working there I had such a good time with them, for sure there were sad moments but we over came all dificulties, thinking just in ours guests, working, working and working for the best service. I thank Rosana and Pantelis for the opportunity that I had to work in that wonderful place. If you are in London you have to go to APHRODITE TAVERNA. This will be the best restaurant you could go in London. I miss this place, I miss my managers and the staffs. God bless you Rosi and Pantelis.

Adair Siqueira- POA BRASIL

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