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Why respond?
At All In London we don't want business owners to feel helpless about negative reviews but at the same time we don't want to delete genuine comments from customers. In our experience the best way to ensure that the business's reputation is maintained is to openly respond to negative reviews, this can turn the situation around in your favour and show other users that you're not unreasonable and are dealing with it professionally.

Here is an example of a business that has replied to a user comment: response example. In this example the business manager shows a professional and rational approach that would only serve to give new customers more confidence in the business.

The review

The review in question

Greeted With walls embellished in diamonde facade-that would make Carte blush;you decend into an underground cub, large enought to hold a substantial crowd,yet intimate enough to achieve a selective athmosphere of priviate members and admirers.With undulating IBZA tunes every wed it maintanes an exciting mid week crowd.Although often glaringly presentious on the weekends aided by over zealous bouncers,it relaxes during the week.Expensive like many trendy bars,but not outrageously so.An enjoyable place to venture now and then for a posie drink,some cute guys and a little dance,not the type of place to do ripp your clothes off&dance,although you can always blame it on the dance pole if you do!

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