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At All In London we don't want business owners to feel helpless about negative reviews but at the same time we don't want to delete genuine comments from customers. In our experience the best way to ensure that the business's reputation is maintained is to openly respond to negative reviews, this can turn the situation around in your favour and show other users that you're not unreasonable and are dealing with it professionally.

Here is an example of a business that has replied to a user comment: response example. In this example the business manager shows a professional and rational approach that would only serve to give new customers more confidence in the business.

The review

The review in question

Only option for this question is yes I need to be honest, I would say no, my experience was not good and I now have a DFS product, I have my reasons but don't want to come under the negative rules this site has. My problem was not with sales but lack of delivery apparently the sofa would not fit through my door that a four seater from DFS came through, the sofa never went near my front door the van not opened up and no measurements taken, last delivery on a Saturday afternoon out I n the London suburbs proberbly the problem, then I was told I won't get a refund for something I did not even know was produced good job visa there to sort these things out.

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