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At All In London we don't want business owners to feel helpless about negative reviews but at the same time we don't want to delete genuine comments from customers. In our experience the best way to ensure that the business's reputation is maintained is to openly respond to negative reviews, this can turn the situation around in your favour and show other users that you're not unreasonable and are dealing with it professionally.

Here is an example of a business that has replied to a user comment: response example. In this example the business manager shows a professional and rational approach that would only serve to give new customers more confidence in the business.

The review

The review in question

My friend and I visited LIDO for the second time last night. We were absolutely disgusted - uncooked food, poor service, rude and extremely insulting waiters (they referred to us as female sex workers)! In addition to the rude staff, they consistently bought us multiple starters which weren't ordered. The main course was the same - after sending a portion of uncooked lemon chicken back they lied to us and told us the kitchen was closed and couldn't order anything else! At the end of the meal weren't even offered desert menus or coffees. Despite all this - they confronted us when we refused to pay the service charge!

We will never return to this place - it was the worst experience i've ever had in a restaurant. It was more like a circus than a dinner.

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