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At All In London we don't want business owners to feel helpless about negative reviews but at the same time we don't want to delete genuine comments from customers. In our experience the best way to ensure that the business's reputation is maintained is to openly respond to negative reviews, this can turn the situation around in your favour and show other users that you're not unreasonable and are dealing with it professionally.

Here is an example of a business that has replied to a user comment: response example. In this example the business manager shows a professional and rational approach that would only serve to give new customers more confidence in the business.

The review

The review in question

After about 35 years, at least I decided it was time to get back on my bike , my first bicycle age 4 to 5 was a purple Prima with stabalisers, you never forget your first biycle. With the Glorious summer in 2018, I was working close to home for a change, betweeen MAY - August, and was desparate to incorporate exercise into my daily routine. I am originally from Chiswick so made sense for me to contact local family run store and I had remembered one on the Chiswick High Road which happened to still be there ...Andrew gave me sound advice and recommended his father's Store in Shepherds bush to get a bike within my budget in the timescale I required ...over the moon and very happy with my HORIZON PROBIKE purchased on around 20th July, 2018, served by Davie, I arrived as usual after work not much time before the store was about to close ..left deposit, passport held while had a quick spin round the block. Collected next day cycle home, SENSE OF FREEDOM --- BEST THING I'VE DONE! THANK

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