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At All In London we don't want business owners to feel helpless about negative reviews but at the same time we don't want to delete genuine comments from customers. In our experience the best way to ensure that the business's reputation is maintained is to openly respond to negative reviews, this can turn the situation around in your favour and show other users that you're not unreasonable and are dealing with it professionally.

Here is an example of a business that has replied to a user comment: response example. In this example the business manager shows a professional and rational approach that would only serve to give new customers more confidence in the business.



The review

The review in question

After reading the reviews, I was ready to avoid BMG Scooters. But since a friend recommended them, I gave them a shot.

I'm glad I listened to my friend and not these reviews (which are all over 8 years old I notice??)

The service in the showroom was excellent, and the staff couldn't be friendlier. All the products are from major brands and they don't seem to sell any cheap rubbish, which gives me confidence. All in all, it has been a very good experience and I am happy to recommend them.

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