Very disappointed. Have three (3) accounts with Nationwide including an ISA. Just received an annual statement showing I get 0.5% interest. With the building society that is supposed to look after its stakeholders, this is derizory and pathetic. I tried to call my branch in Hammersmith and the 020 number has been discontinued. No one answered on the the suggested computerised answerphone on 0845 266 0249 - pay number. So I had to call another 0845 pay number. When I got through, the gentleman who answered did not know why the clients have to pay for the calls but explained that if I want to increase interest on my ISA, I must visit a branch. Twickenham branch was not available - too many people asked to come in, so I have to go to another branch - why can it not be sorted on-line or over the phone?
Is your experience just as poor from Nationwide?