Metro Cars

unreliable ,company that doesn't value it's regular customers treating them as fools. we make it possible for you to operate your business prior to writing this review tried contacting the manager for the first time. I was lied to by the controller who claimed that he was on the phone to a manager who would contact me the following morning at 09:00 this never happened. If I was able to speak to the manager I would not have resorted to writing this review.

Abysmal. Avoid. Booked two months ago for LHR pickup. Explicitly advised would need group one child seat. Then asked them to confirm over email which they did. Met today by driver who said nobody told him to bring child seat. Called up they said my one year old would be "perfectly safe" in the back of a Ford Galaxy on the M4 as the driver (who they weren't even in any contact with) would drive "especially safely". Ok then... there is no reason whatsoever for UK child seat regulations?!? They were completely useless said the only option was to wait at least an hour for them to send another car. Just what we want after travelling for 11 hours since 5am. Decided instead for one of us to take baby home in the rain via public transport and black cab at extra expense, more than minicab is costing. They were so rude and sexist calling me "darling" telling me it was no problem that I was overreacting. The first guy hung up on me as well. They just don't care how

I am a frequent user of these guys
I am always impressed with almost everything they do from knowing where to go to general pleasant chit-chat.
The only negative is they're are always 3-5 minutes late, the only pitfall i'd have to say

Terrible service. Late on both occasions! Almost missed my flight and on return pick up waited for an hour and then left to get the tube! Drivers not professional, don't even know local area in rush hour and awful driving! Regular commuter to the airport and have never has such a bad service, even through exceptionally busy times. Will never use them again or recommend.