Being left waiting for 85min, made 7 calls to be told at 20.10pm: ''you either wait until he driver arrives or we will not provide you service in future''! Recommendation: save yourself the disappointment and extremely rude customer service, pick another company. Such a let down after 1 year frequently using Top Cars!
The agency staff is downright rude and have no idea of how to interact with clients or do business! I've been using the service often (up to 4-6 times a month), and this week was the last time I did. I was left waiting at airport for 85 min. The driver was stack in a traffic but I cannot say a bad thing about him as he was the only one to call, explain, apologise and at the end to suggest to me to find alternative route home. I was the one to call the agency every time to keep them informed. They didn't abort the pick up at any point. After 85min and my last call to them I was told: ''you either wait until he driver arrives or we will not provide you service