Courier Cars South Norwood limited

i telephoned on sunday 19th january to book a car for
the following morning monday, to drop off my 96 year old mum and i at a pick up point in croydon
i asked the lady taking the booking if we could count
on them to be on time etc as it would ruin our holiday if there were any blips
"you can count on us to be there at 7.30 am--don't worry said the lady"
however monday morning at 7.15 we had a call to say no one was coming because they were short staffed
--no appology for the stress i was under to find an alternative fast etc----THIS IS NO WAY TO DO BUSINESS--i should have been told the afternoon before they could not do it

Worst Service I have ever encountered ... I would never recommend this Cab Service to anyone!! - It would probably be helpful if Courier Cars informed customers that they only work in certain areas when they feel like it as a pose to when the customer needs it.

The Controller would probably benefit from some kind of Customer Care Course.

Poor Service!!

Great service, quick and cheaper than a cab stations closer to me.