Capital Limousine Hire

Do not use this company.
They are also found at
www.capitallimousine.co.uk
0208 965 1724
My husband and I booked a Capital Limousine for 20 people and they totally let us down on the night.
They called 10 minutes before they were due to pick us all up and said the particular limousine that we booked was stuck in Luton and they would send an alternative vehicle (Luton is half an hour away from us, so there is now way that they didn't know this earlier).
The vehicle they sent was a party bus, which only held 18 people so some of us were standing and being thrown around the place on the journey.
However the most annoying thing is that having spent the best part of a week putting together a CD of songs that were particulary meaningful to our friends, the 'state of the art' sound system didn't work at all, despite trying various sources CD, Ipod etc etc.
I have asked for a refund...We may as well have caught a taxi to the venue and saved the money on our entertainmentless trip......But all I was offered is 15% of my next booking which is a joke.
Funnily enough, it also says on their website that additional passengers will be charged, however clearly the reverse is not the case if they downgrade your vehicle!

Please beware this company.

They recently quoted us a price for our wedding for a 10 person limo. We booked according to this price but were then told that the full amount would be considerably more and that we only had the car for two hours (which would not be sufficient for the trip discussed in the original quote). They also sent back the wrong date and the wrong time on the order form. When I called to ammend the details I was fobbed off and told that the person I spoke to earlier was not there and hadn't been all day. They also said that it was our fault that they had the date wrong and when we changed it they changed the wrong account/order. When pressed on a refund they hung up on me. Several phone calls later they agreed to a refund but we would have to call on Monday. This however led to being hung up on again by a vile operator who simply kept shouting that the booking fee is non-refundable. I am still trying to get my money back and have wasted hours of time and enormous amounts of stress and energy dealing with this bunch of crooks. I have contacted trading standards who have told me that they are in breach of contract and that we can claim our money back through court if need be. Should it really come to that though? I am trying to organise my wedding and am looking forward to it - I don't want to get involved in lengthy legal proceedings but I guess this bunch of criminals are counting on that.

Please avoid and save yourself money, time and ultimately misery.