I have being getting my car service & mot at fleetline garage in croydon for the past 3 years running. However, few things I keep hoping would improve. Firstly, for all those years mention and yet each year they ask me for my telephone number. As a customer I do not feel valued as a result of this, Secondly, the receptionist failure to pick up the phones in the morning, and when they do their morning attitude is something to not admire. Customer service rating 2/10
This comment has an official response:Dear Acevice,
I thank you very much for your loyalty. I am also very sorry that you feel that we have given you the view that your business and you as a customer are not valued.
I would very much like to say that All our customers are valued. Our Family Owned and run business have made a number of changes and are continually Investing in our All our Staff, Apprentices, Management and Manufacturer Training, Computer Hardware and Software, Telephones and Vehicle Repair Equipment.
One of our Appretices Won Apprentice of The Year at The Bodyshop Awards last Year which we are All very Proud. One of our Group Companies Won Allianz Insurances best Bodyshop of the Year Award in that Group of over 70 odd Bodyshops.
All this change does brings its own challenges and clearly you have experienced this In one or more of these.
For this I apologise and request, the next time you need a Service and MOT please contact me, make yourself known and I will personally see that you are looked after with a Free MOT for you trouble.
My Co Directors and I are very lucky to have some Very Good People doing a Very Good Job and albeit we will still make mistakes, we would like to think that we do try and rectify these at the earliest opportunity and do not continually make the same mistakes again and again.
Please bear with us and thanks once again for your Loyalty.
From: Mark Boret