Impact Car Centre

Culmington Road, London

Impact Car Centre
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7/10 from 2 user reviews
Impact Car Centre, exterior picture

Ad
Address: Culmington Road, Hanwell
London, W13 9NB
Map:Map & nearby
Region:Hanwell
Nearest Station:West Ealing
Category:Garage Services
Telephone:


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The Latest User Reviews of Impact Car Centre


User Rating: 10 / 10
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Anna Gb, Northfields
Added: May 2012
i've been using them for MOT for years, then moved house and tried another garage. Was quoted £900, came back and saved £650. Not only that but they have been super helpful as I had to go to hospital while the car was with them. Happy customer!

Name: Anna Gb
Location: Northfields

User Rating: 4 / 10
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Newlondoner
Newbie
Member since: Dec 2010
Posts: 0
View Profile
Although I can say that the service provided by this garage fulfils our rational expectations about repairs, given that I have not complaints about its team of mechanics, unfortunately I can not say the same about the member of the staff who deals with the public:
I do consider highly important a good customer service, where the client can feel in good hands and where the client's opinion and/or comments are considered instead of belittled without a logical reason.
My personal experience has not been positive in this respect. I have to acknowledge that the person who pointed at the garage when I needed one, warned me about "the difficult approach to clients", and now I have experienced how difficult it is to get a job done without being patronized previously, even when a simple call to any other garage can assure you it is a normal and feasible job what you are requesting.
All in all, because of its customer service -important point for any business-, I cannot give this garage more than 4 out of 10.

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