I had used this local company several times so quite trustingly I handed over a cheque for £1,500 for stair carpet and let them get on with the job. The carpet supplied was mostly fine but in an area it was marked with a distinct line and the fitting in 4 places was frayed, bumpy just cut off and banged in. I was amazed because they had always been good quality, no problems.
I showed them photos and asked them to come round to look. When I asked them to remedy the problems the response was completely surreal. They just didn't know how to deal with an unhappy customer. It would have cost very little to fix as we had spare carpet. Why not just say sorry let's put it right. I'd have paid extra just to get it done properly. They would not speak to me on the phone, threatened me with the police twice, in case I came to the shop, before finally making an appointment to make good. They changed the date repeatedly and then finally on the eve of the date they were due to do the remedial works (5 weeks after taking the money) they sent me a letter refusing to have anything to do with me. There was no apology, no discount and no making good. I can only think they are having financial difficulties and they are not looking to their long term business. DO NOT PAY CASH IN FULL IN ADVANCE as I was nothing to this company once my cheque cashed. Stupidly, I trusted them. It was a really upsetting experience.
I didn't even get quotes elsewhere, I didn't mind the cost (I expected it to be more expensive that elsewhere) but I wanted quality and a company I knew. Instead I got marked carpet, shabby fitting (in places) and much much worse this odd distressing behavior and ranting about the police?! I felt so stupid to have been so trusting. Its John Lewis from now on and a conversation with Trading Standards.
Be careful in recessionary times people want your money not repeat business.