B & R Carpet Co

Upper Richmond Road, London

B & R Carpet Co
star rating one starstar rating one starstar rating one starstar rating one starstar rating one starstar rating one starstar rating one starstar rating no starstar rating no starstar rating no star
7/10 from 8 user reviews
B & R Carpet Co, exterior picture

Ad
Address:300-302 Upper Richmond Road, Putney
London, SW15 6TH
Map:Map & nearby
Region:Putney
Nearest Station:Putney
Category:Carpets & Rugs
Telephone:
Opening Hours:

Mon:09:00 - 17:30
Tue:09:00 - 17:30
Wed:09:00 - 17:30
Thu:09:00 - 17:30
Fri:09:00 - 17:30
Sat:10:00 - 17:30


About: B & R Carpet Co supply and fit a wide range of carpets and vinyl. They also specialise in wood flooring and commercial work.

Related Businesses

Nearby alternatives

  1. Carpetright (0.0 miles)
    Upper Richmond Road, SW15 6SJ
  2. Mr Carpet Of Putney (0.3 miles)
    Lower Richmond Road, Putney, SW15 1LL
  3. House Couturier (1.0 miles)
    New King's Road, Fulham, SW6 4RD


The Latest User Reviews of B & R Carpet Co


User Rating: 1 / 10
star rating one starstar rating no starstar rating no starstar rating no starstar rating no starstar rating no starstar rating no starstar rating no starstar rating no starstar rating no star
George, Putney
Added: Mar 2015
Somewhat complacent. Overcharged me on fitting costs by 300%. When challenged, were in denial and showed a complete lack of customer service. Lost my trust

User Rating: 10 / 10
star rating one starstar rating one starstar rating one starstar rating one starstar rating one starstar rating one starstar rating one starstar rating one starstar rating one starstar rating one star
HJF, Battersea
Added: Jul 2014
All In London User Recommended Business
I recently had my carpet fitted by B&R Carpets in Putney. Their price was the most competitive (after some gentle negotiation) out of 5 quotes, including one sole trader. The team of 3 guys who laid my carpet and took away the old one did an excellent job -they arrived on time, were polite and left the place spotless. The carpet looks great but after they'd left I realised a wheel had come off the bed. On calling B&R and they immediately offered to pop round and remedy this and they did so promptly. Overall great service and would definitely recommend.

User Rating: 9 / 10
star rating one starstar rating one starstar rating one starstar rating one starstar rating one starstar rating one starstar rating one starstar rating one starstar rating one starstar rating no star
Ash, Putney
Added: Oct 2013
All In London User Recommended Business
I was compelled to write a quick review based on reading what the person had said about samples and them not arriving. The free sample service is something offered by most carpet shops and having used B&R and another shop locally the delivery of them is hit or miss largely due to the manufacturer that sends them on the shops behalf or the post service (which lets be honest is abysmal). when mine didnt arrive i rung B&R and they loaned me shop samples to make up for it which is something the other shop didnt offer. the missing samples turned up eventually clearly having gone astray in the post

User Rating: 5 / 10
star rating one starstar rating one starstar rating one starstar rating one starstar rating one starstar rating no starstar rating no starstar rating no starstar rating no starstar rating no star
Phil, Putney
Added: Aug 2013
We went into the shop 3 weeks ago, A very helpful man showed us the products we were interested in Marmoleum. We gave all our details and he said that the samples would be sent out. They did not arrive phoned supplier direct and got samples in a week. what a shame as we will now order from another supplier.

User Rating: 10 / 10
star rating one starstar rating one starstar rating one starstar rating one starstar rating one starstar rating one starstar rating one starstar rating one starstar rating one starstar rating one star
pamwal
Newbie
Member since: Sep 2012
Posts: 0
View Profile
All In London User Recommended Business
Used B&R to carpet stairs and bedrooms twice and the quality of the carpets and installation is second to none. They have also fitted bathroom flooring. I wouldn't hesitate to recommend them. They are friendly and very helpful. Fantastic selection of carpets and other types of flooring.

User Rating: 9 / 10
star rating one starstar rating one starstar rating one starstar rating one starstar rating one starstar rating one starstar rating one starstar rating one starstar rating one starstar rating no star
brettA
Newbie
Member since: Aug 2011
Posts: 0
View Profile
All In London User Recommended Business
We have used B&R carpets twice now and the service has been excellent. They have a great selection and have always been excellent in notify us of dates and the carpet installation was top notch. We recently had our entire house repainted white inside and they were able to remove the old carpet and install the new one without any damage to the newly painted walls. B&R were very helpful at the selection process making sure we selected the right type of flooring taking into account the intricacies of our property. We would highly recommend them.

User Rating: 1 / 10
star rating one starstar rating no starstar rating no starstar rating no starstar rating no starstar rating no starstar rating no starstar rating no starstar rating no starstar rating no star
Putney Local
Newbie
Member since: Nov 2010
Posts: 0
View Profile
I had used this local company several times so quite trustingly I handed over a cheque for £1,500 for stair carpet and let them get on with the job. The carpet supplied was mostly fine but in an area it was marked with a distinct line and the fitting in 4 places was frayed, bumpy just cut off and banged in. I was amazed because they had always been good quality, no problems.

I showed them photos and asked them to come round to look. When I asked them to remedy the problems the response was completely surreal. They just didn't know how to deal with an unhappy customer. It would have cost very little to fix as we had spare carpet. Why not just say sorry let's put it right. I'd have paid extra just to get it done properly. They would not speak to me on the phone, threatened me with the police twice, in case I came to the shop, before finally making an appointment to make good. They changed the date repeatedly and then finally on the eve of the date they were due to do the remedial works (5 weeks after taking the money) they sent me a letter refusing to have anything to do with me. There was no apology, no discount and no making good. I can only think they are having financial difficulties and they are not looking to their long term business. DO NOT PAY CASH IN FULL IN ADVANCE as I was nothing to this company once my cheque cashed. Stupidly, I trusted them. It was a really upsetting experience.

I didn't even get quotes elsewhere, I didn't mind the cost (I expected it to be more expensive that elsewhere) but I wanted quality and a company I knew. Instead I got marked carpet, shabby fitting (in places) and much much worse this odd distressing behavior and ranting about the police?! I felt so stupid to have been so trusting. Its John Lewis from now on and a conversation with Trading Standards.

Be careful in recessionary times people want your money not repeat business.

User Rating: 10 / 10
star rating one starstar rating one starstar rating one starstar rating one starstar rating one starstar rating one starstar rating one starstar rating one starstar rating one starstar rating one star
A Customer
Newbie
Member since: Sep 2006
Posts: 0
View Profile
We had our house recently carpeted by b&r and the service and quality was excellent. They advised us on underlay and we are really pleased with results. Definately happy to recommend.

Reviews & Tips from our readers

AIL on Social Media

Facebook logo Twitter logo Google G+ logo Instagram logo

What's New?